Privacy Policy

Last Updated: October 22, 2026

Welcome to Fresho (https://fresho.live/). We are committed to respecting your privacy and protecting your personal information when you browse our website, explore our dry fruits and nuts, purchase A2 Gir Cow Bilona Ghee, or order other food products available on our website.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

When you visit Fresho or place an order, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.
  • Order Information: Details of the dry fruits, nuts, A2 Gir Cow Bilona Ghee, and other products you purchase, along with order numbers, quantities, delivery details, and order history.
  • Payment Information: Payment status, transaction references, and other necessary payment-related information. Payments may be processed by third-party payment providers.
  • Account Information: Login credentials and account preferences if you register an account on our website.
  • Technical Information: IP address, browser type, device information, cookies, and website usage data.
  • Communication Information: Information you share when contacting us about products, orders, deliveries, returns, refunds, or other customer service matters.

We aim to collect only the information reasonably necessary to operate our online store and provide our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and confirm orders for dry fruits, nuts, A2 Gir Cow Bilona Ghee, and other available food products.

  • Arrange packaging, shipping, and delivery of your purchases.

  • Send order confirmations, payment updates, shipping notifications, and delivery updates.

  • Respond to questions about our products, ingredients, packaging, orders, and services.

  • Handle eligible cancellations, returns, refunds, and complaints in accordance with our applicable policies.

  • Improve our product offerings, website functionality, and shopping experience.

  • Prevent fraudulent transactions and protect our website against unauthorized activities.

  • Send promotional offers, product updates, and marketing communications where permitted by applicable law.

  • Maintain business records and comply with applicable legal, tax, accounting, and regulatory obligations.

3. Payment Information

Fresho may use third-party payment gateways and payment service providers to process online transactions.

We do not intend to store complete debit or credit card details, UPI PINs, banking passwords, or other confidential payment credentials on our website.

Your payment information is handled according to the applicable security and privacy practices of the payment provider. Please review the relevant provider’s policies when using its services.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Remember your shopping cart and browsing preferences.

  • Support essential online shopping functions.

  • Help maintain website performance and security.

  • Understand website traffic and visitor interactions.

  • Improve your browsing and purchasing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect shopping cart functionality and other website features.

5. Sharing of Personal Information

We may share the information necessary to fulfill your orders and operate our business with trusted service providers, including:

  • Payment Providers: To process payments and verify transactions.

  • Shipping and Logistics Partners: To deliver your orders to the correct address.

  • Website Hosting and Technical Providers: To maintain website operations and security.

  • Analytics and Security Services: To understand website performance and protect against fraudulent activity.

  • Legal and Government Authorities: When disclosure is required by applicable law or a valid legal request.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Although we work to safeguard your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to process orders, arrange deliveries, manage customer support, handle disputes, maintain business records, and meet applicable legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

You may also request to stop receiving promotional communications by using the unsubscribe option, where available, or contacting us directly.

Some information may need to be retained to meet legal, tax, accounting, or other legitimate business obligations.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms. These services may maintain their own privacy policies and data handling practices.

Fresho is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.

If you believe a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action where necessary.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, products, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Fresho using the details below.

Website: https://fresho.live/
Email: freshobeverages@gmail.com
Phone: 9365808784
Business Address: Bordoloi Nagar, Sector-3, Bylane-7, Maniram Dewan Path, Tinsukia- 786125, Assam