Refund and Returns Policy

Last Updated: October 23, 2026

Thank you for shopping with Fresho. This Refund and Returns Policy explains the process for order cancellations, returns, replacements, and refunds for purchases made through our website, https://fresho.live/.

Our product range includes dry fruits, nuts, and A2 Gir Cow Bilona Ghee. Please read this policy carefully before placing an order.

1. Order Cancellation

You may request cancellation before your order has been dispatched. To request cancellation, contact our customer support team as soon as possible with your order number.

Once an order has been dispatched, cancellation may no longer be possible, depending on the shipment status and applicable circumstances.

If payment has already been received for an eligible cancelled order, the applicable refund will be processed according to this policy and applicable law.

2. Return Eligibility

As Fresho sells food products, including dry fruits, nuts, and ghee, return eligibility may depend on food safety requirements, packaging condition, and the reason for the return.

Opened or used food products are generally not eligible for voluntary returns for hygiene and safety reasons, except where a return, replacement, or refund is required under applicable law or approved due to a valid product issue.

Please contact us if you receive:

  • A damaged product.

  • An incorrect product.

  • A missing product.

  • A defective or contaminated product.

  • A product with damaged or tampered packaging.

  • A product that does not match your order.

  • A product that is materially different from its description.

3. Reporting a Product Issue

Please contact us within 48 hours of delivery if you receive a damaged, incorrect, or incomplete order.

To help us investigate your request, please provide:

  • Your order number.

  • Your registered phone number or email address.

  • A clear description of the issue.

  • Clear photographs of the outer package, product, and packaging condition.

  • An unboxing video, if available.

Please retain the product and its packaging until your request has been reviewed.

The 48-hour reporting period helps us investigate delivery-related issues promptly. It does not remove any consumer rights or remedies available to you under applicable law.

4. Replacement

If a product issue is verified and the order qualifies for a remedy, Fresho may arrange a replacement, refund, or another appropriate resolution in accordance with applicable law and the circumstances of the case.

Replacement availability may depend on stock availability and the nature of the issue.

Please do not send a product back without contacting our customer support team and receiving return instructions, where applicable.

5. Refund Eligibility

A refund may be applicable in circumstances such as:

  • An eligible order cancellation.

  • A damaged product received.

  • An incorrect product delivered.

  • A missing product for which a refund is appropriate.

  • A verified product defect or quality issue.

  • An order that cannot be fulfilled.

  • A failed delivery where a refund is appropriate.

  • Other situations where a refund is required under applicable law.

Each request will be reviewed based on the order details, evidence provided, and circumstances of the issue.

6. Refund Processing Time

Once a refund is approved, Fresho will initiate the refund through the applicable payment method or another suitable method, where permitted.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or payment method.

We will communicate relevant refund details where necessary. Any processing timelines provided are estimates unless otherwise specified.

7. Refund Method

Where possible, refunds for prepaid orders will be processed to the original payment method.

If the original payment method cannot receive the refund, we may contact you to arrange an alternative method, subject to applicable requirements.

For cash-on-delivery orders, any eligible refund will be arranged through an appropriate method communicated by our customer support team.

8. Return Shipping Charges

Responsibility for return shipping charges depends on the reason for the return and applicable law.

If a verified issue is attributable to Fresho, such as an incorrect or damaged product being delivered, we will communicate the appropriate return or replacement arrangements.

Customers will be informed of any applicable charges before a return or re-delivery is arranged, where relevant.

9. Products Not Eligible for Voluntary Returns

Voluntary returns may not be accepted for:

  • Opened or partially consumed food products.

  • Products used or handled in a manner that compromises food safety.

  • Products damaged after delivery due to improper handling or storage.

  • Products returned without prior authorization, where authorization is required.

  • Products returned without their original packaging, where the packaging is necessary to assess the issue.

These conditions do not limit any consumer rights relating to defective, damaged, incorrect, misdescribed, or otherwise legally eligible products under applicable law.

10. Failed Delivery or Refused Orders

If an order is returned to Fresho because of an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, the resolution will depend on the circumstances, shipping status, and applicable law.

Any additional shipping or re-delivery charges will be communicated to the customer where applicable and permitted by law.

If an order cannot be delivered and a refund is appropriate, the refund will be handled according to this policy and applicable law.

11. Product Storage and Food Safety

Customers should follow the storage instructions provided on the product packaging for dry fruits, nuts, and ghee.

Please check the product packaging and relevant date information upon delivery. If you notice damaged packaging, signs of contamination, or another potential food safety issue, avoid consuming the product and contact us promptly.

12. Policy Updates

Fresho may update this Refund and Returns Policy from time to time to reflect changes in our business practices, product range, or applicable laws.

Any revised policy will be published on this page with an updated “Last Updated” date.

13. Contact Us

For order cancellation, return, replacement, or refund requests, please contact us using the details below.

Website: https://fresho.live/
Email: freshobeverages@gmail.com
Phone: 9365808784
Business Address: Bordoloi Nagar, Sector-3, Bylane-7, Maniram Dewan Path, Tinsukia- 786125, Assam